Help

For assistance, please contact the Vermont Department of Liquor and Lottery at (802) 828-2339 or email us at DLL.DLCEduTeam@vermont.gov. Our offices are open Monday through Friday from 8 AM to 4:30 PM.

• TO MAKE PURCHASES: To purchase a course, click the Programs link at the top of this page. To purchase non-course items, click the Products link at the top of this page. Choose the item you need to purchase, click Add To Cart and then View Cart. Click the Proceed to Checkout button and continue through the remainder of the checkout process.

• TO PURCHASE A COURSE USING A COUPON CODE:  Choose the course you need to purchase, click Add to Cart and then View Cart. Click the Apply Coupon button. Enter in the coupon code provided to you and then click the Apply Coupon button. Click the Proceed to Checkout button. The program will appear with a Launch button beside it. If you see an Update Account button instead, click that button to update your account. Once you have saved your changes, you will see the Launch button which you can click to launch your course.

• TO PURCHASE  A COURSE FOR SOMEONE ELSE: Log into your account, choose the course you need to purchase for the other person and click Add To Cart and then View Cart.  Click the Add/Edit People button and enter the First Name, Last Name, and a unique Email Address for the person you wish to purchase the course for.  Click the Add/Update People button when completed. Click the Proceed to Checkout button and proceed through the remainder of the checkout process. The individual will receive an email with a link to create their account (if a new user) or to login (if an existing user.) Once they have logged in under their own account, they can click My Stuff and then My Programs to access their course. The user must log in to their own account to access their course!

• TO ACCESS A PURCHASED COURSE: Click the My Stuff link at the top of this page and then click the My Programs button. Click the Launch button beside the desired program to start/resume your course. Note that if you see an Update Account button, click that button to update your account. Once you have saved your changes, you will see the Launch button which you can click to launch your course.

• DO NOT USE AN EMAIL ASSOCIATED WITH ANOTHER PERSON: Using an email associated with another individual can result in account confusion and/or certificates printing with the wrong name. We discourage the use of generic emails such as manager@acme.com as the email could have been used by a prior employee and may be used by a different employee in the future. If you do not have a unique email account, you can set one up easily through a web-based email provider such as GMAIL.

• HAVING DIFFICULTY LOGGING IN TO AN EXISTING ACCOUNT? If you have not logged into our site since August 2022, you will likely need to request a Password Reset. To access the Password Reset functionality, click the Forgot Password link on the Login screen. Be sure to check your Junk Mail! If you do not receive a Password Reset message from the State of Vermont within 10 minutes, contact us and we will send you a temporary password.

• TO UPDATE YOUR ACCOUNT INFORMATION: Click the My Stuff link at the top of this page. Click the My Account button. Click the Edit button to make changes.  Click the Save button at the bottom of the page when you are finished updating your information. Note that you cannot update your name or email address yourself. For those changes, email us at DLL.DLCEduTeam@vermont.gov with the requested changes.

• TO ACCESS A TRAINING COMPLETION CERTIFICATE:  Click the My Stuff link at the top of this page.  Click the My Programs button.  Click the Launch button beside the completed program. You will be brought to the Bridge My Learning page.  Locate the completed program in the list and click the View Certificate link beneath the program name. If you do not see a View Certificate link, click on the name of the program, and then look for the View Certificate link below the last program component displayed.

• WARNING FOR MULTIPLE STUDENTS USING THE SAME COMPUTER: If after launching your course, you see course information for a different person, click the “gear” icon in the lower left of the screen and then click Sign Out. Close the browser tab and then relaunch the course.

• The DLL Education Storefront is compatible with most devices.  It does not, however seem to be compatible with most Chromebooks. We recommend not attempting to use a Chromebook for the Education Storefront.